FAQ

Last Updated December 14th, 2023

Is this a scam?

No Puritifc.ca isn't a scam. I can completely understand why one may think so with so much going on online and trying to figure out who or what website you can trust. I am always looking at ways to improve upon the trust of the community and those that are looking for alternatives to purchase products online. 

 

2. How can I register on Puritific.ca?

The fastest way to register is to click on the icon right next to the language selector on the top right-hand corner. Once clicked on it will take you to the Login page. Please enter your email address, it will then prompt you to check your email as you will receive a 6-digit code that you will need to enter. Once entered your account will be created and you will have the ability to be able to change and update your shipping information as well as process a request to return an item.

 

Edit: Mobile users: please click on the menu icon on the top left-hand side and then click on login/register or click on the cart icon ( login link) Please click on the Login link ( will need to be amended); proceed to enter your email address and you will receive a 6 digit code Enter the 6 digit code and then your account will be created. I appreciate your concern and please let me know if there is anything else I may assist you with. Thanks again! Ashley Lockett

 

3. Do you ship internationally?

Yes, I do. Just use the pull-down menu and select the country where you want to items to ship to and proceed to enter your address. If you are looking for VAT charges or other related charges that you are typically expecting they will be included on the next page if applicable. This way you're not hit with an unexpected fee. I know I hate it when I've ordered something online then; BAM, I'm hit with another fee in order to collect the item I've purchased. 

 

4. Shipping delays? Why is it taking so long?

Many factors come into play when it involves shipping especially when so many online stores ship products from China to customers' doors all around the world. No one likes waiting longer than they have to especially when a website states when you can expect your items to arrive and then surprise surprise, the dates keep on changing. Unfortunately, like most online stores, Puritific is and will have to deal with such issues. How do we plan on reducing the occurrence?  First off when we are able to we will stockpile the most bought products so that once someone places an order we can cut down the process of waiting for the fulfillment team to verify the product is in stock and that said product matches the product that the customer ordered. In the meantime, I will be monitoring the shipping times and may as needed implement a discount as needed.  

 

5. Why does clicking on "Choose Options" do nothing?

When you see "choose options" please click directly on the image or the product name as there are different options to choose from. Examples are size and color.

6. Do you have free shipping?

In order to be eligible for free shipping you have spend 100 dollars or more, unless we have promotional offers on during the year that allow you to receive free shipping at a lower price point.

 

7. What options do we have available to pay for products?

We offer a diverse array of convenient avenues for online shopping, providing our valued customers with multiple platforms to seamlessly engage with our products. Whether you choose to browse through our website, utilize the Shop app or website, or peruse our offerings on Facebook Shop, we ensure a user-friendly experience across these channels.

In terms of payment flexibility, we extend the convenience of Shop Pay, an exclusive option available to our customers residing in the United States, directly through the Shop app. Additionally, we proudly accommodate transactions through globally recognized and widely utilized payment processing applications, including but not limited to PayPal, Visa, and Mastercard (both debit and credit).

For those who prefer a more direct approach, we facilitate payments via direct deposit, a service currently exclusive to purchases made through our website. We are committed to expanding our payment options in the future, aiming to provide an even more comprehensive suite of choices to cater to our diverse customer base. Your satisfaction is our priority, and we continually strive to enhance your shopping experience with us.